Terms and Conditions
Viviana Fagnani sells Arcibaldo stools on this website. The following Terms and Conditions apply on purchase of any item listed on www.vivianafagnani.com/shop. Please read carefully.
Representation on Website
This website displays items for sale along with information that allows the potential buyer to identify the main features of the products, prior to placing an order. Any corresponding representation of goods and colours featured on the site, however, shall be given as a guide only. Such information shall have no contract value and shall not in any way invoke the liability of Viviana Fagnani.
Please note, that colours may be subject to change with time and when exposed to direct sunlight. Each Arcibaldo stool is handmade and due to the nature of this process, small imperfections may occur.
Prices and Payment
All our prices are stated in GBP pounds sterling and include VAT. Shipping is excluded. Any additional tax is to be paid by the buyer.
When purchasing from this website we accept payment via PAYPAL or bank transfer. If you want to pay by bank transfer, please place your order via email at email@example.com and we will prepare an invoice for you.
We reserve the right to change prices displayed for products on this website at any time.
Terms and Conditions apply as soon as the order is confirmed by Viviana Fagnani. For the buyer orders are binding. Items will not be released for delivery or collection until all monies have cleared.
The buyer will receive a shipment confirmation email with the shipping tracking number, once the item is sent off.
The online shop is updated regularly, nevertheless it can happen that an item is not available at time of purchase. In this case the buyer will be notified and fully reimbursed.
Delivery lead times shall be given as a guide only and may be delayed due to reasons beyond our control. In this event, Viviana Fagnani will send you an email to notify and keep you informed about this delay. However, whilst every effort will be made to achieve the stated delivery date, any delay shall not give rise to the right to claim compensation or damages.
For international orders you may be subject to import duties and/or taxes that apply to your country, Viviana Fagnani is not responsible for any additional charges that are incurred from customs/duties. For further information on customs policies in your country, please contact your local customs office.
Please note, Viviana Fagnani is not liable for any damages or loss sustained in transit via third parties.
Faults and Defects
Each Arcibaldo stool is subject to a strict quality control before being sent off. Nevertheless, as it is handmade and due to the nature of this process minor imperfections may occur. Those are seen as part of the features that characterise the stool, not as faults, and shall not give the right to claim compensation.
If the item arrives damaged then it must be photographed on delivery and e-mailed to us within 48 hours. You must hold on to all original wrapping.
In the unlikely event of a production error we will exchange the item in question for one in perfect condition. The customer is responsible for the return of any item and the related costs.
All complaints should be sent via email to the following address: firstname.lastname@example.org
Viviana Fagnani will not accept any returned merchandise without prior written communication and agreement.
Returns of purchased items should be sent back, including all packaging and without any traces of use. The customer has to pay all shipping cost for returns and exchanges.
If the item gets lost during the return shipping, Viviana Fagnani will not refund the amount. We recommend sending the goods using a track & trace shipping service.
All content of this website such as designs, products, photos, illustrations, graphics, texts and information are protected by copyright and are subject to the national and international rights of Intellectual and Industrial Property. The content remains sole and exclusive property of Viviana Fagnani and may not be used for any purpose other than the consultation of the website without a written agreement.
Any records on our customers are strictly private and confidential. We do not share customer details with any third party organisations.
These Terms and Conditions shall be governed by, and construed in accordance with, English Law. The parties irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute that may arise out of, under, or in connection with these Terms or the legal relationship established by them, and for those purposes irrevocably submit all disputes to the jurisdiction of the English courts.
Viviana Fagnani reserves the right to update these Terms and Conditions at any given time.